Frequently Asked Questions 

Art Setup and Logo Submission

  • Free Logo Setup: Upload your logo in AI, EPS, PDF, or Corel Draw format to [email protected]. We prefer vector graphics to easily modify art/lines and colors. All fonts must be converted to paths. If camera-ready art is not provided, a design fee of $35.00 per hour applies. One free revision included; additional copies at $5 each.

Artwork Services

  • Available Services: Click here for more details.
  • Art Modification Costs:
    • One or two colors: $18 to $25.
    • Three or more colors: $35 and up.
    • Original artwork copies are an additional $50 above modification costs.

Clearance and Promotions

  • Clearance Items: Pricing based on availability; original packaging not guaranteed. Engraving costs extra.

Reproduction Rights

  • Copyright and Reproduction: Unauthorized use of designs, information, or digital content from our programs is prohibited. SUNDAX retains rights to all designs and artworks. Reproduction without explicit permission from both the designer and the client is forbidden.

Manufacturing and Material Ownership

  • Materials and Dies: All materials and dies used for production remain the property of Sundax Florida. Dies are recycled after two years of inactivity unless otherwise specified.

Glass Casting

  • What is Glass Casting? Glass casting involves melting glass into a mold to form unique objects. Note: Items may include recycled material and could have minor imperfections like air bubbles.

Proofs and Catalogs

  • Paper Proof: One revision free of charge; $5 for each additional copy.
  • Catalog Availability: Our catalog updates monthly, please visit our website to view the latest products.

Shipping and Production

  • Delivery: 1 to 6 business days, depending on the region. Normal production time is 4 to 5 days. Expedited services available for an additional fee.

Payment and Terms

  • Payment Terms: Full payment required in advance. We accept various payment methods, including credit cards and purchase orders from corporations, universities, and government entities.

Cancellation and Return Policies

  • Cancellations: If canceled before shipping, stock items incur no cost. Custom orders are billed for labor and materials used up to the point of cancellation.
  • Returns and Refunds: Products must be returned within 30 days in original condition for a refund. Damaged items or late returns are not eligible for a refund.

Customer Support

  • Assistance: For further inquiries or clarifications, please contact our customer support team.

Shipping Policy

Delivery Timeline:
Most items are shipped within 7 to 10 business days after the order has been processed. Custom and commissioned works may take longer, depending on the production schedule and complexity of the project. Specific delivery times will be confirmed during the order process.

Shipping Methods:
We use trusted carriers such as UPS, FedEx, and DHL to ensure safe and reliable delivery. The choice of carrier may vary based on the destination and the size of the item.

Tracking and Confirmation:
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

Packaging:
All items are carefully packed with durable materials to ensure they arrive in perfect condition. Specialized packaging may be used for delicate items to provide additional protection.

International Shipping:
We offer international shipping; however, shipping costs, delivery times, and applicable customs fees will vary by country. All international customers are responsible for customs duties and taxes on delivery.

Damaged Items:
In the event your item arrives damaged, please contact us within 48 hours of receiving the shipment. Provide photographs of the damaged item and packaging to facilitate a quick resolution, such as a replacement or refund.

Returns and Exchanges:
While we strive for complete satisfaction, if you need to return an item, please review our Return Policy section or contact us directly to discuss the process and conditions.